As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.

If you’re a strategic problem-solver with a passion for innovation, teamwork and a growth mindset, we invite you to join us in shaping the future of digital finance! ️

· Deliver exceptional and personalized service to clients through multiple communication channels including live chat, telephone, email.

· Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.

· Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.

· Collaborate proactively with various departments to ensure comprehensive resolution of client matters.

· Continuously expand knowledge of financial markets, CFD trading, and platform functionalities to provide expert guidance.

· Support content quality through proofreading and translation services as needed

· Strong eagerness to learn about financial markets including forex, indices, commodities, cryptocurrencies.

· Professional-level English proficiency required.

· Knowledge of Polish, Spanish, or Portuguese considered as an advantage.

· Enthusiasm about customer service and problem-solving.

· Excellent verbal and written communication abilities.

· Demonstrated commitment to ethical conduct and professional integrity.

· Willingness to commit to long-term career growth and professional development.

· Collaborative team player with adaptable interpersonal approach.

· Strong analytical thinking and problem-solving abilities.

· Advanced competency in MS Office applications.

· Previous experience in Customer Service roles or Financial Institutions is preferred, but not mandatory

· Ability to rotate morning and afternoon shifts on a weekly basis.

· Flexibility to work weekends and Cyprus Public holidays on a rotation basis.

· Standard shift schedules: 08:00-16:00 (morning) & 15:00 – 23:00 (afternoon).

· Be part of a dynamic and multi-cultural team

· Career growth opportunities with global offices

· Competitive salary

· Performance-based bonus

· Private medical insurance

· Education subsidy & full-paid Study Leave

· Fitness membership allowance

· Birthday Leave