It is an individual contributor role based in our Limassol office. As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.

If you’re a strategic problem-solver with a passion for innovation, teamwork and a growth mindset, we invite you to join us in shaping the future of digital finance! ️

· Provide high-quality and best-in-class service to our clients across telephone calls, emails, and other channels.

· Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.

· Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.

· Proactively liaise with various departments to assist in resolving clients’ queries.

· Proactively learn about the financial markets, CFD industry, and trading platforms.

· Actively assist with proof reading and translation of contents as required.

· Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies.

· Fluency in English and Polish.

· Enthusiasm about customer service and problem-solving.

· Excellent communication skills both verbal and written.

· Strong sense of integrity.

· Willingness to commit to long-term career growth and professional development.

· Open-minded and cooperative personality.

· Critical thinking and problem-solving skills.

· Advanced MS Office skills.

· Prior experience of working in a Customer Services and Financial Institutions is preferred, but not essential.

· Willingness to do morning and afternoon shifts on a weekly basis.

· Flexible to work on weekends/Cyprus Public holidays on rotation.

· Working Hours 08:00-15:00 & 15:00 – 23:00.

· Be part of a dynamic and multi-cultural team

· Career growth opportunities with global offices

· Competitive salary

· Performance-based bonus

· Private medical insurance

· Education subsidy & full-paid Study Leave

· Fitness membership allowance

· Birthday Leave